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Site Related Questions
Q: How do I change my User ID and/or my password?
A: To change your password, please login to compressedairparts.com, and select the "Account" link on the right side. Type in your your new password in the password field and then retype your password. The change will take effect immediately. – Is this still accurate?
Q: I forgot my password. What do I do now?
A: If you have forgotten your Password, contact us and we will reset your account. To contact us, go to the Contact Us section of this site.
Q: Is my confidential information secure?
A: Yes. Whenever CompressedAirParts asks you to send confidential information over the Internet, including personal account data, we require that a "secure session" using SSL first be established. During a secure SSL session, data passed back and forth between your computer and CompressedAirParts systems is secured by using public key cryptography. Your computer exchanges key information with CompressedAirParts computers to create a private conversation that only your computer and CompressedAirParts systems can understand.
Q: How can I contact Customer Service?
By Email:
Get personalized help with placing an order, finding parts for your compressor or inquire about your account or shipment. Or, send us your comments and suggestions. Email us at sales@compressedairparts.co.uk.
By Telephone:
44 (0) 1772 455266
Q: Why was my credit card rejected?
A: If your credit card is rejected, make sure that you have entered the credit card number and expiration date correctly. If, after rechecking the information entered, the card is still rejected, contact your credit card company directly
Q: What if I need to check on the status of my order?
A: Log in and go to the "Orders Placed" button located under "Orders".
Q: What if I want to return a part?
Once you receive an order, you have 30 days to return the item and receive a refund. However, if you received the wrong part solely due to your own error, you will be charged a 25% restocking fee. Your credit card will be credited with the amount of the order, less the 25% fee. To return a part, go to the click on "Contact Us" to send us an email or contact us directly by phone.
Q: Can I cancel my part order?.
A: Before the item is shipped, you may opt to cancel your order at any time without penalty. To do this, please contact us immediately. Your credit card will not be charged until the order is actually shipped. If you have received the order, you have 30 days to return the item for a full refund. (NOTE: If an order is canceled after it has already been shipped, a 25% re-stocking fee may be charged.)
Q: Why was my password rejected when I tried to log in?
A: When entering your password, make sure you haven't confused letters and numbers. For example, the letter "O" is often mistaken for a zero. If your password continues to be rejected, contact a customer service representative
Q: How do I change the address or phone number listed in my account?
A: Go to the "Account" section found on the home page. Enter your current username and password; from here you can modify your information.
Q: How can I confirm that my order was received?
If your order is placed correctly, you will receive an instant message with a confirmation number. Or you may login and click on Order Status to view the current status of your order. |